Kiwi PNR Not Recognised Days Before the Flight
On 9 August 2026 I purchased a return ticket from Kiwi for a Vueling flight from London Gatwick to Alicante on 16 August, returning on 21 August, for approximately £575. After receiving the confirmation and PNR from Kiwi, I tried to manage my booking directly with the airline and discovered that the PNR NE9I4L is not recognised in the airline systems and the flight appears to be operated in a different way than presented. With only six days left before my departure, Kiwi has still not resolved this issue and I left uncertain whether I actually have a valid booking. I have contacted their customer service, but the responses have been unhelpful and the problem remains unresolved despite the urgency of the situation. I request that Kiwi immediately sorts this out by either issuing a valid, confirmed ticket for the flights I paid for or providing a full refund without any deductions, and, given the stress and time pressure caused so close to my travel dates, I also expect appropriate compensation. I ask for a prompt and clear solution so I can finalise my travel plans.
