Brand Overview: Tickets.com
Tickets.com is an established ticketing software provider and online ticket marketplace for live entertainment, concerts, theatrical performances, and major sporting events. Founded in 1995 as Entertainment Express, the company rebranded to Tickets.com and was later acquired in 2005 by Major League Baseball Advanced Media (MLBAM), operating as a wholly owned subsidiary.
Contact Info
Customers can reach Tickets.com through the following official support channels:
- Customer Support Email: [email protected]
- Customer Support Phone Number: (800) 352-0212 or (833) 677-9060
Industry and Operations
Tickets.com operates in the entertainment, sports ticketing, and event technology sector. It provides both consumer-facing ticketing services and business-to-business ticketing technology platforms for stadiums, venues, and organizations.
- Event Ticket Sales: Providing tickets and resale access for Major League Baseball games, sports events, concerts, comedy shows, and theater performances.
- ProVenue Platform: Delivering enterprise software solutions for venue box offices, access control, inventory tracking, and dynamic pricing.
- Digital Delivery and Management: Managing digital mobile entry, ticket forwarding, and electronic delivery systems for patrons.
- Client and Marketing Solutions: Offering analytics, database reporting, and marketing automation tools for live event organizers.
User Sentiment
Overall user sentiment across independent consumer feedback channels leans negative, primarily driven by transaction disputes, unexpected fees, and last-minute delivery issues.
- Delayed or Undelivered Tickets: Customers frequently report delays in receiving mobile or electronic tickets, occasionally leading to tickets arriving past the event start time.
- Excessive Service Fees: Buyers express frustration regarding high processing fees, hidden markups, and prices exceeding the printed face value.
- Transfer and Barcode Errors: Users encounter technical glitches when claiming transferred tickets or loading valid barcodes on their mobile devices at venue entrances.
- Difficult Refund Policies: Consumers report complications and lengthy waits when attempting to secure refunds for canceled, postponed, or rescheduled events.
- Slow Customer Service Responses: Many patrons complain about long hold times and unhelpful communication when seeking urgent assistance on event days.
Share Your Experience
If you’ve experienced issues with Tickets.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.