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Tickets.com

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Tickets.com

Complaints

17 complaints
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Ticombo Refused to Pay Me After My Buyer Successfully Attended the Match

54

I am writing to formally complain about Ticombo's handling of a completed ticket sale and the unjustified withholding of...

tickets.az Took My Payment but Never Confirmed My Flight Ticket

10

I am writing to report a problem regarding a flight reservation made through the tickets.az website that remains unconfi...

Tickets.com Not Responding After Wrong Transfer — Requesting Refund

October 18, 2025 8:01 PM13

On October 15, 2025, I mistakenly transferred $784 to a Tickets.com.tr account through Ziraat Bank Ordu Korgan Branch’s ...

Clicked a Fake HGS Link, Charged on Tickets.com

October 10, 2025 1:23 PM6

About 16 hours ago, I received a message claiming to be from “KGM” stating that I had an overdue HGS toll payment. I cli...

Kiss&Fly Canceled My Ticket but Never Returned My Money

September 25, 2025 6:06 PM9

I am writing to report a serious refund issue regarding a flight ticket purchased through Kiss&Fly. On September 19, 20...

Tickets.com Took My Payment but Didn’t Issue My Round-Trip Tickets or PNR

May 21, 2025 11:33 PM97

I urgently need help from Tickets.com. I purchased two round-trip tickets, and the payment was successfully processed—bu...

Tickets.com Approved My Refund, Then Denied It Without Explanation

February 21, 2025 6:07 PM62

I purchased a ticket from Tickets.com for a flight to South Korea but was unable to travel. I canceled my return flight ...

Tickets.com Sold Invalid Flights and Delayed Refund Process

January 25, 2025 11:16 AM68

I purchased a round-trip flight ticket from "Tickets Travel Awaits" via tickets.com.tr, but shortly after, I received an...

Urgent Refund Request for Changed Flight Booking from Sabiha Gökçen to Jeddah

August 21, 2024 6:13 PM106

I booked a non-stop flight from Sabiha Gökçen to Jeddah for four people through Tickets.com.tr for September 27, 2024, a...

Got a Ticket from Tickets.com, But Haven't Received It Yet!

June 29, 2024 8:14 PM103

I purchased a ticket from Tickets.com, entered all the required information, and completed the payment. However, I haven...

Additional Payment Demand After Ticket Purchase at Tickets.com

March 6, 2024 6:53 PM274

I'm deeply frustrated with my recent experience on Tickets.com. On March 6, 2024, I purchased a ticket, only to be asked...

Additional Payment Demand After Ticket Purchase at Tickets.com

Booking Flights on Tickets.com Was a Dull Experience

January 29, 2024 8:28 AM385

I recently purchased an international flight ticket from the website Tickets.com.tr. The site assured me that the ticket...

Ticket.com.tr are Big Scammers with Zero Professionalism

September 12, 2023 2:05 PM516

Ease run away from Tickets.com, they are big scammers. I had a horrible experience with them. I bought a flight ticket f...

Brand Overview: Tickets.com

Tickets.com is an established ticketing software provider and online ticket marketplace for live entertainment, concerts, theatrical performances, and major sporting events. Founded in 1995 as Entertainment Express, the company rebranded to Tickets.com and was later acquired in 2005 by Major League Baseball Advanced Media (MLBAM), operating as a wholly owned subsidiary.

Contact Info

Customers can reach Tickets.com through the following official support channels:

  • Customer Support Email: [email protected]
  • Customer Support Phone Number: (800) 352-0212 or (833) 677-9060

Industry and Operations

Tickets.com operates in the entertainment, sports ticketing, and event technology sector. It provides both consumer-facing ticketing services and business-to-business ticketing technology platforms for stadiums, venues, and organizations.

  • Event Ticket Sales: Providing tickets and resale access for Major League Baseball games, sports events, concerts, comedy shows, and theater performances.
  • ProVenue Platform: Delivering enterprise software solutions for venue box offices, access control, inventory tracking, and dynamic pricing.
  • Digital Delivery and Management: Managing digital mobile entry, ticket forwarding, and electronic delivery systems for patrons.
  • Client and Marketing Solutions: Offering analytics, database reporting, and marketing automation tools for live event organizers.

User Sentiment

Overall user sentiment across independent consumer feedback channels leans negative, primarily driven by transaction disputes, unexpected fees, and last-minute delivery issues.

  • Delayed or Undelivered Tickets: Customers frequently report delays in receiving mobile or electronic tickets, occasionally leading to tickets arriving past the event start time.
  • Excessive Service Fees: Buyers express frustration regarding high processing fees, hidden markups, and prices exceeding the printed face value.
  • Transfer and Barcode Errors: Users encounter technical glitches when claiming transferred tickets or loading valid barcodes on their mobile devices at venue entrances.
  • Difficult Refund Policies: Consumers report complications and lengthy waits when attempting to secure refunds for canceled, postponed, or rescheduled events.
  • Slow Customer Service Responses: Many patrons complain about long hold times and unhelpful communication when seeking urgent assistance on event days.

Share Your Experience

If you’ve experienced issues with Tickets.com, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.