On August 28, 2024, I placed a food order through Migros Yemek from Antares-KFC. I waited for nearly 2 hours, but the order was never delivered. Then, without warning or confirmation, the system suddenly marked the order as “delivered”—even though nothing ever arrived. I tried calling the KFC branc...
On January 10, 2025, I placed an online order through KFC, which was immediately canceled with a message saying: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was three months ago, and I still haven’t received my ₺740 refund. ...
On January 14, 2025, I placed an online order with KFC, which was immediately canceled with the message: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was two months ago—and I’m still waiting for my money. I was told the refun...
On December 22, I placed an order worth ₺372 through the KFC app. While the payment was successfully deducted from my account, my order was never processed. The app does not show any active orders, leaving me without my food or a way to resolve the issue. Attempting to contact customer service has ...
On December 27, 2004, at 8:42 PM, I placed an order with KFC, but it never arrived. The tracking page showed the order was dispatched at 9:30 PM and marked as returned at 11:30 PM. Despite this, the system falsely marked the order as delivered. I didn’t receive the order, and this mismanagement is ...
My KFC order was canceled without informing me, and the customer service line didn’t respond to my calls. After waiting 1.5 hours, I finally reached someone through the app’s support chat. They told me the order was canceled because my address, which they deliver to weekly, was suddenly deemed "outs...
Earlier today, I placed an order for the KFC Cruncheesy Box, and I deeply regret it. What I received was nothing like the product advertised. The sandwich was completely missing the chicken, cheese, and pickles. It was just plain, dry bread. This is completely unacceptable! Are we paying for empty ...
I placed three separate orders through Yemek Sepeti, and all three had missing items. For my latest order, I even wrote a note asking them to ensure all items were included, yet it still arrived incomplete. This issue isn’t isolated to me—when I mentioned it to my spouse, they shared a similar exper...
I placed an order with KFC (Order No: KFCM9591209841) at 6:27 PM, and despite waiting for 120 minutes, my order never arrived. To make matters worse, at 8:18 PM, KFC canceled the order, but their system falsely shows the cancellation time as 7:18 PM. Throughout this ordeal, I couldn’t reach a custo...
I placed an order through the KFC app, and although the payment was successfully deducted from my account, the order was canceled. It has now been 20 days, and I still have not received my refund. I’ve tried contacting customer service multiple times, but no one answers the phone. This is beyond fr...
Hello, I placed a KFC order at 19:33, and by 20:18, it is still stuck in "assigning" status. When I called your customer service, the system said the order was "ready," but the call was automatically disconnected. This level of service is unacceptable. I want to cancel the order, but I’m unable to ...
I recently ordered the summer menu from the KFC Hilltown branch, which was supposed to include a chicken burger, a regular burger, fries, and a drink. According to the menu, the chicken burger should have spicy mayo and pickles, while the regular burger should have black pepper mayo and lettuce. Ho...
On March 1, 2024, I placed an online purchase through the KFC Mobile App, but it never arrived. The courier contacted and stated, "I can't deliver to that region since it's forbidden. You have to call KFC to cancel your order." I wondered why no one from the branch or customer service contacted me, ...
I placed an order on July 22, 2023, through the KFC app, and approximately 2 hours later, it was canceled, citing an address issue. They assured me that the refund would be processed within 15 days. However, months have passed, and my 250 TL has not been refunded. Each time I call customer service, ...
Hello, on Wednesday, September 6, 2023, at 5:23 PM, I placed a "get it and go" order for KFC at İzmir Gaziemir Optimum. However, the employees informed me that I had mistakenly ordered it for another KFC location in Gaziemir, despite choosing Optimum. I called your customer service for assistance, b...
On August 31, 2023, I ordered a meal from KFC's Next Level branch in Ankara, and it quickly turned into a nightmarish experience. To my shock and disgust, I found a black plastic substance floating in my drink. I had already taken a few sips before discovering this unappetizing addition. Needless to...
I canceled my order, where is my money then??? It's been almost two months, and runaround is all they can offer... Every time I give them a ring, they're like, "Yeah, we'll open a new case" but honestly, nothing's happening to fix the problem. It's so annoying to think that KFC, a big company, is h...
I made an attempt to eat at the KFC restaurant located in the Vialand Mall by placing an online order for a Double Zinger meal and 15 Crispy Shots. The total cost of the order was 174 TL. They claimed that the order didn't go through, much to my dismay, which meant that I didn't get my meal. I was s...
"The customer service representative facilitated discussions with the branch that received the order and the courier, and a refund has been issued. Thank you."
Yesterday, we placed an order to our home in Istanbul-Gaziosmanpaşa. The order total was 119 TL. The delivery courier took 200 TL in cash from our chi...
I placed a click-and-collect order through the KFC app, but when I went to pick up the order, I found out that it didn't register in the system. However, I noticed that the payment was already deducted from my card. The sales representative informed us that there was nothing they could do and advise...
I placed an order through the KFC mobile app on June 17, 2023, at 3:00 PM. It was 4:40 PM, and my order had still not arrived. I checked the app, and to my surprise, it said the order had been delivered. Are you serious? How can you keep me waiting for hours and then mark it as delivered when it was...
My order placed through KFC app was canceled due to a meeting in Kayseri, Turkey and couldn't be delivered. The customer service representative from 444 3 555 called me to confirm the cancellation and I approved it. The same person called again from the same number and asked me to request a refund. ...
