On March 1, 2024, I placed an online purchase through the KFC Mobile App, but it never arrived. The courier contacted and stated, "I can't deliver to that region since it's forbidden. You have to call KFC to cancel your order." I wondered why no one from the branch or customer service contacted me, especially since the app creates orders based on location. They responded, "You're correct; it's not your fault. We are obliged to make calls. You need to contact us. However, KFC Customer Service does not answer their phones. I received no answer despite two attempts to contact KFC via the "Contact Us" feature of the mobile app. Seeing personally the complaints I've read on social media about orders not being delivered and funds not being reimbursed has been frustrating. It's awful to see my favorite fast-food restaurant, KFC, in this state. I'm not sure whether the problem is caused by them or if they're being sabotaged. I filed a dispute with my bank over the charges. If they do not contact me promptly, I will push the issue to the Arbitration Committee, Consumer Rights Authority (CİMER), or court if required. A precedent-setting verdict would be advantageous to everyone.
I placed an order through the KFC mobile app on June 17, 2023, at 3:00 PM. It was 4:40 PM, and my order had still not arrived. I checked the app, and to my surprise, it said the order had been delivered. Are you serious? How can you keep me waiting for hours and then mark it as delivered when it was...
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
By using the KFC mobile app on my phone on June 5, 2023, I placed an order with the number KFCM1420022438. Nevertheless, despite the fact that the restaurant canceled my order, I have not yet been refunded for it. It has been impossible for me to get in touch with anyone from KFC, and none of my ema...
I placed an order on July 22, 2023, through the KFC app, and approximately 2 hours later, it was canceled, citing an address issue. They assured me that the refund would be processed within 15 days. However, months have passed, and my 250 TL has not been refunded. Each time I call customer service, ...
On July 15, 2023, I placed an order with KFC under the number M6058113656, but it was later canceled. But, even though the trip was canceled, I still haven't gotten the promised refund. I tried to solve the problem by calling customer service, but that didn't work. Since my hard-earned money is at s...
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