BitMart Has Delayed My HOOK Coin Withdrawal for Two Weeks

On September 8, 2026, at 9:38 a.m., I submitted a withdrawal request from my BitMart exchange account to transfer 36,335 HOOK tokens to another platform via the BSC network. The transaction ID/reference number is 32228331. Despite approximately two weeks having passed, the transaction is still marked as “pending” and awaiting exchange approval. My transfer has not been completed.

The transaction is worth approximately $156. I want to transfer these funds to another platform, but the prolonged delay on BitMart's end is preventing me from accessing and using my assets. During this time, I have been unable to reach the exchange's customer service team. I have received no response through live chat, email, or any other communication channel, and BitMart has provided no updates about my transaction.

I request that BitMart approve the withdrawal promptly and send my assets to the destination wallet I specified. Alternatively, BitMart must provide a reasonable, detailed explanation for the excessive delay and resolve this issue urgently.