I placed an order through the KFC app, and although the payment was successfully deducted from my account, the order was canceled. It has now been 20 days, and I still have not received my refund.
I’ve tried contacting customer service multiple times, but no one answers the phone. This is beyond frustrating and completely unprofessional. Every time I order, they cancel and fail to process a refund.
If the app doesn’t work properly, it shouldn’t be available. KFC, please resolve this issue immediately and refund my money. This experience has been a complete disappointment, and I demand accountability for this poor service.
On January 14, 2025, I placed an online order with KFC, which was immediately canceled with the message: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was two months ago—and I’m still waiting for my money. I was told the refun...
On February 9th, I made a purchase from KFC, hoping for a timely delivery of my food. Unfortunately, much to my disappointment, the order never arrived. I promptly reached out to KFC's customer service to inquire about the status of my order and initiate the process for a refund. Regardless of my re...
I placed an order on July 22, 2023, through the KFC app, and approximately 2 hours later, it was canceled, citing an address issue. They assured me that the refund would be processed within 15 days. However, months have passed, and my 250 TL has not been refunded. Each time I call customer service, ...
My KFC order was canceled without informing me, and the customer service line didn’t respond to my calls. After waiting 1.5 hours, I finally reached someone through the app’s support chat. They told me the order was canceled because my address, which they deliver to weekly, was suddenly deemed "outs...
I placed an order with KFC (Order No: KFCM9591209841) at 6:27 PM, and despite waiting for 120 minutes, my order never arrived. To make matters worse, at 8:18 PM, KFC canceled the order, but their system falsely shows the cancellation time as 7:18 PM. Throughout this ordeal, I couldn’t reach a custo...
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