I placed an order through the KFC mobile app on June 17, 2023, at 3:00 PM. It was 4:40 PM, and my order had still not arrived. I checked the app, and to my surprise, it said the order had been delivered. Are you serious? How can you keep me waiting for hours and then mark it as delivered when it wasn't? I decided to cancel the order because I was frustrated by the lengthy wait. However, there was no order tracking feature, and no live support, and when I attempted to contact them via the "Contact Us" section, my messages were not delivered. I attempted to contact customer service but was unable to do so, and there was no option to cancel the order. Customer service directed me to the mobile app, which was ineffective. When I attempted to call the branch directly, no branch number was provided. This level of absurdity is unbelievable. Do you take any cues from your American branches? I'll make certain to escalate this issue to your company and express my frustration to them.
At 7:56 p.m. on May 5, 2023, I placed an order with KFC, but it still hadn't been delivered after an hour. Even though I called their only number to reach them, 444-3-555, several times, I couldn't get through because the automated answering service only said "your order is ready." After being told ...
By using the KFC mobile app on my phone on June 5, 2023, I placed an order with the number KFCM1420022438. Nevertheless, despite the fact that the restaurant canceled my order, I have not yet been refunded for it. It has been impossible for me to get in touch with anyone from KFC, and none of my ema...
I placed an order with KFC (Order No: KFCM9591209841) at 6:27 PM, and despite waiting for 120 minutes, my order never arrived. To make matters worse, at 8:18 PM, KFC canceled the order, but their system falsely shows the cancellation time as 7:18 PM. Throughout this ordeal, I couldn’t reach a custo...
On April 26th, 2024, I placed an order (number KFCM4968357275) using the KFC app. After waiting for what felt like an eternity, the app finally had the audacity to inform me that my order had been unceremoniously canceled. Unfortunately, there has been no communication regarding a refund. I still h...
On February 9th, I made a purchase from KFC, hoping for a timely delivery of my food. Unfortunately, much to my disappointment, the order never arrived. I promptly reached out to KFC's customer service to inquire about the status of my order and initiate the process for a refund. Regardless of my re...
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