On December 22, I placed an order worth ₺372 through the KFC app. While the payment was successfully deducted from my account, my order was never processed. The app does not show any active orders, leaving me without my food or a way to resolve the issue.
Attempting to contact customer service has been an impossible task. The line is always busy, or I receive generic error messages like "we encountered a problem," with no further assistance.
This experience has been incredibly frustrating. I demand an immediate refund for the unprocessed order or a resolution to ensure I receive my food. KFC needs to address these app issues and improve their customer service promptly.
On February 8, 2023, at 11:43 pm, I made a payment of 109₺ through KFC's mobile application for an order that was later canceled at 12:30 am. It has now been 8 days since the cancellation, but I still haven't received a refund. I have talked to my bank, and they have confirmed that there is no charg...
On January 10, 2025, I placed an online order through KFC, which was immediately canceled with a message saying: “Due to a technical issue, your order could not be processed. Your payment will be refunded as soon as possible.” That was three months ago, and I still haven’t received my ₺740 refund. ...
On December 21, 2024, I placed an order on KFC’s system, but it failed due to a technical error. I tried again, and it failed again. Despite both orders being unsuccessful, my credit card was charged twice—a total of ₺740. I immediately contacted KFC, and they told me the refund would be processed ...
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
Hello, I placed a KFC order at 19:33, and by 20:18, it is still stuck in "assigning" status. When I called your customer service, the system said the order was "ready," but the call was automatically disconnected. This level of service is unacceptable. I want to cancel the order, but I’m unable to ...
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