Budget Zurich Ruined My Vacation With a Defective Rental Car

Budget Zurich treated me unfairly and gave me a defective car, ruining my vacation. When the vehicle broke down, we couldn't find anyone to help us, and the person we eventually reached did not assist us. We were repeatedly kept waiting and given the runaround. After a day and a half, we finally managed to get the car replaced on our own.

Imagine taking time off work, paying for flights and a hotel, and carefully planning a vacation, only to rent a car for three days and have half of that time ruined because Budget supplied a faulty vehicle and failed to provide proper assistance. Instead of enjoying our vacation, we were left stressed and frustrated. The money we spent and the time we lost were wasted. I am demanding compensation for my losses, but Budget has taken no action. There has not even been an apology. To make matters worse, they deducted money from my security deposit because I returned the car four hours late. On top of that, they still haven't refunded my deposit.

I have attached photos related to this complaint. My call history shows how many times I contacted them by phone. Despite all those calls and email exchanges, there has been no concrete resolution and no one seems willing to take responsibility. The photos also show the vehicle's fault. How can the battery of a brand-new hybrid car run out? They knowingly gave us a defective car without informing us. This was not even the car we had originally rented. They told us they would provide a better vehicle because we planned to travel to another country. How were we supposed to know we would end up experiencing such a nightmare?

People often say the Swiss are honest and trustworthy. Unfortunately, I have not seen that reflected in this experience. I am sure there are good and honest people, but Budget Zurich has certainly not demonstrated those qualities. The company has caused me significant inconvenience and has not even apologized. I demand that Budget compensate me for my losses and resolve this matter properly.