I have had a current account with İş Bankası for nearly 16 years, yet there has been a hold on my account for years without any valid reason. Due to health problems and a 75% disability status, my accounts were blocked in the 2000s because of enforcement proceedings. However, I have since paid all my debts in full, and the related enforcement files have been completely closed. I have no active debts or ongoing cases, which I confirmed through the Citizen System. Despite sharing this information repeatedly with both customer service and the branch, my problem remains unresolved. I currently have about $470 stuck in my account, inaccessible due to the ongoing block. Strangely, I was able to open a new İş Bankası account recently and use it without any restriction, which shows how inconsistent this situation is. I believe the bank is acting arbitrarily and failing to take responsibility. If this issue is not resolved immediately and I am not granted access to my funds, I will take legal action and pursue every possible step to prove the bank’s negligence and to recover my financial losses.
On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to...
Two days ago, my personal account at İş Bankası was suddenly frozen without me making any transactions, and I was completely blocked from accessing it...
About a year ago, a legal hold was placed on my non-interest-bearing account at İş Bank’s İzmir Karşıyaka Şemikler Branch. However, even though I fully settled my debt a year ago, the hold on my account still hasn’t been lifted. I contacted customer service regarding this issue, but I was told, “We ...
Dear İş Bankası Authorities, as your customer, I have learned that all my banking accounts have been unjustly and arbitrarily blocked and that all the funds in my accounts were seized on Monday, 17.11.2025. I understand that the reason given to me for this action was a suspicion of “Illegal Betting ...
With my İş Bank credit card and debit card, I earned ₺726 in points after making significant purchases, but for over a month I haven’t been able to use these points anywhere. I tried at supermarkets, gas stations, and other places, yet the points are not accepted during payments. My customer number ...
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