I am a commercial customer. I requested a debt restructuring for my loan, but couldn’t reach the branch for a long time. Eventually, Mr. G*** got in touch and the process began — yet during this time, my İşCep access was blocked. I can no longer track my loan or credit card debts. This lacks transparency. Commercial credit cards can only be paid via account balance — not even at ATMs. When I transfer funds to my account, the system deducts them for the loan. I can’t pay the credit card, and everything goes into default. I was told, “All debts (loan and credit card) are included in the restructuring, but the new installments are higher than current ones, so the head office rejected it.” This is not a solution — it creates financial pressure. Blocking İşCep, restricting payment options, and unilaterally rejecting restructuring… it all seems aimed at pushing me into legal action. This approach is neither humane, nor ethical, nor worthy of a reputable banking institution.
My credit card was overdue. They promised to unblock it once the full payment was made. I deposited the amount as instructed, and they assured me it would be unblocked within a week. A week later, still no access. I called again, and they said I needed to deposit an additional ₺100. After another ca...
I have been an active CepteTeb customer since 2018 and currently use their credit card, loan, and overdraft products. Until now, I have always made my payments on time, but for the past year, I have only been able to pay the minimum amounts. I currently owe around ₺830,000 in total and can no longer...
I restructured the total debt on my Garanti Bank credit cards in order to make easy payments, but since the reason for my restructuring was that I could not even pay the minimum amount on my credit cards, I specifically asked the call center representative I spoke with for information on how much I ...
I informed İş Bankası customer service that I would close my card on the 7th of the month. The representative assured me that since I hadn't used the card for six months, no fee would be charged. They even added ₺500 MaxiPuan as a gesture of goodwill. However, the next day, I discovered that an annu...
I am a salary customer at VakıfBank and had taken out a restructuring loan. This month, the first installment of that loan—approximately ₺38,000—was scheduled to begin for my credit card and overdraft account. I also had installments from a previously used overdraft account. Even though I can no lon...
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