İş Bankası Staff’s Disrespectful Behavior And Complaint Request

Today, when I went to İş Bankası’s Güllük Branch in Antalya Muratpaşa to deposit money, I experienced a deeply disrespectful and hurtful incident with an employee named E*** A******, who introduced himself as a supervisor and manager. When I approached his desk to ask about the status of my transaction, he addressed me with an inappropriate phrase like “come here” and spoke to me using “you” in an overly familiar and dismissive manner instead of the polite form. Even though I gave short and clear answers to his questions, he accused me of “speaking sarcastically” and made remarks that bordered on insult. In front of other customers inside the branch, he spoke to me loudly and scoldingly, embarrassing me. By slamming the money on the desk and telling the security guard and the cashier, “You handle this,” he created an uncomfortable and tense atmosphere for everyone. His stern, aggressive, and condescending attitude is completely unacceptable, especially for a well-established and reputable bank like İş Bankası. When I told him that all I expected was for him to acknowledge his mistake and at least say “I’m sorry,” he responded coldly and arrogantly with “I won’t apologize.” Despite previously reporting this individual and submitting written and verbal complaints to İş Bankası Headquarters, I have received no response. I later learned that E*** A****** was temporarily assigned to the Güllük Branch, and in my opinion, he clearly has serious issues with customer communication. I sincerely hope no one else has to encounter this behavior. I request that this incident be thoroughly investigated, that the necessary disciplinary actions be taken, and that I receive a proper corporate apology.