On September 15, 2025, a membership fee of ₺565.63 was charged to my İş Bankası Maximum credit card ending in 3357, which I noticed on September 25, 2025, and I have been waiting two days for a solution; although I contacted customer service, I was told the fee could not be canceled and would only be refunded once if I spent ₺54,000, which I do not accept, as my only issue is with the membership fee while I conduct all transactions through the Kayseri Melikgazi Sahabiye Branch, and even though I am unsure if my card is under warranty or commitment, according to Article 31/3 of the Consumer Law dated May 28, 2014, issuers must provide a card type without annual membership fees, and under Article 6 of Law No. 4077 on Consumer Protection amended by Law No. 4822, the membership fee taken by your bank constitutes an unfair term since it is charged without any service in return and cannot be negotiated, while according to the 2011/4736 E., 2011/11579 K. ruling of the 13th Civil Chamber and HGK 2010/1-93-88, there is also a definitive judgment that retroactively charged fees must be refunded, therefore I demand a full refund of the ₺565.63 membership fee without any additional conditions and the permanent cancellation of such charges.
A total fee of ₺553.88 was charged to my personal Maximum Visa credit card ending in 8662 on 15.06.2025, consisting of a ₺527.50 annual credit card fee and ₺26.38 BSMV. According to Article 31, Paragraph 3 of the Consumer Law dated May 28, 2014, institutions that issue credit cards are required to o...
On January 10, 2024, an annual membership fee totaling ₺553.88 was charged to my İş Bankası Maximum card ending in 1323, consisting of ₺527.50 and ₺26.38. I request the unconditional cancellation and refund of this fee, based on the following legal provisions: The Consumer Protection Law (Law No. 65...
On March 23, 2025, a membership fee of ₺909.50 was charged to my credit card ending in 4077. I request a full refund of this fee. In accordance with the relevant provisions of the Consumer Protection Law, I demand the cancellation and refund of the membership fee without any conditions. As stated in...
A charge of ₺1,758.00 for the annual membership fee and ₺87.90 for BSMV has been applied to my Türkiye İş Bankası Maximiles Black card ending in 3420. I request the immediate cancellation and refund of this total amount of ₺1,845.90. According to the relevant legal provisions stated below, I demand ...
On June 14, 2024, a membership fee of ₺796.50 was charged to my Akbank credit card ending in 8745. I request the cancellation of this fee as per the following legal provisions without any additional conditions: "Consumer Law, May 28, 2014, Article 31, Clause 3: Card-issuing organizations are requir...
Comments