On 15/09/2025, a restriction was placed on my account and mobile banking access at İş Bankası Eskişehir Porsuk Branch without any justification. For about 10 days, I have not been able to access my account, use the ₺12,488 inside it, or carry out any banking transactions. I reported the situation to customer service multiple times, but I was only told that I needed to go to the branch. When I went to the branch, I was given no explanation or documents, only told that an email would be sent to the Headquarters and that I would receive a phone call, but to this day no one has called and no solution has been provided. There is no lien, block, credit, or debt on my account. I also sent my instruction petition twice via email to İş Bankası’s communication address, yet still received no result. The bank is preventing me from using my money and has made no official statement. I demand that the ₺12,488 in my account be immediately transferred to me or to my account at another bank and that this grievance be resolved.
İş Bankası closed my internet banking without any explanation, leaving me in a difficult situation while I was abroad. I haven't conducted any transactions that would warrant the closure of my account—there were no deposits or withdrawals made. When I reached out to customer service, rather than off...
On July 10, 2025, a total amount of ₺26,950 was withdrawn from my account as a provision payment without my knowledge or consent. These transactions occurred even though I did not have my card in possession at the time. As soon as I noticed the issue, I immediately contacted the bank's customer serv...
Two days ago, my personal account at İş Bankası was suddenly frozen without me making any transactions, and I was completely blocked from accessing it...
Dear İş Bankası Authorities, as your customer, I have learned that all my banking accounts have been unjustly and arbitrarily blocked and that all the funds in my accounts were seized on Monday, 17.11.2025. I understand that the reason given to me for this action was a suspicion of “Illegal Betting ...
Dear İş Bank, I am writing regarding the seizure block that was imposed approximately 8 months ago on my demand deposit TL accounts and credit card at İş Bank Sultangazi Branch (1193). Although I have fully settled my debt and obtained a court decision along with a release (fek) letter, I continue t...
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