Despite being an extremely high-value customer both individually and commercially, my credit limit remains inexplicably low. 1) For the past 4–5 years, I have been unable to increase my overdraft limit through any communication channel, including my branch. 2) I signed and submitted the documents for my commercial KGF loan at an interest rate of 3.5%, and they were entered into the system. However, 5–6 days later, the bank branch manager and my customer representative came to my office and had me sign new documents without providing sufficient explanation. I assumed their visit was to review my loan documents and inspect our company premises, but later discovered that the new papers I signed changed the loan terms from 3.5% to 4.5%. I realized this two or three weeks after the loan was processed, resulting in a total loss of approximately ₺250,000 on my repayments. 3) For the past 4–5 years, the bank has failed to properly address any of my needs. Whatever I request, the answer is always “impossible.” Our primary request, of course, is for fair access to various loan categories.
I have been using your bank for more than 20 years. While other banks have increased my credit card limit, you have refused to raise my limit, which has been stuck at ₺30.000 for the past 3 or 4 years. This is despite the fact that my investments and rental income are with your bank. Even when I dec...
Although I am a VakıfBank salary customer, my personal loan applications have not been approved for about a year. I have applied many times through the mobile app, the branch, and internet banking. Each time, I either receive a warning that my credit score is low or that the transaction could not be...
About 7-8 months ago, the limit on my credit card with TEB Bank, which was originally ₺2,500, was increased to ₺150,000 without my knowledge or consent. I was not informed of this change, nor was my approval requested. When I noticed the situation, I called TEB customer service and asked for my cred...
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
I am a salary customer at Garanti Bank. I have 3 loans, 1 overdraft account (KMH), and 1 credit card, all of which I pay regularly and on time. However, the bank offered a loan at a 2.74% interest rate, but that rate was never shown to me. I applied for a debt consolidation loan, but it keeps gettin...
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