İş Bankası Increased My KGF Loan Rate Without Informing Me
Despite being an extremely high-value customer both individually and commercially, my credit limit remains inexplicably low. 1) For the past 4–5 years, I have been unable to increase my overdraft limit through any communication channel, including my branch. 2) I signed and submitted the documents for my commercial KGF loan at an interest rate of 3.5%, and they were entered into the system. However, 5–6 days later, the bank branch manager and my customer representative came to my office and had me sign new documents without providing sufficient explanation. I assumed their visit was to review my loan documents and inspect our company premises, but later discovered that the new papers I signed changed the loan terms from 3.5% to 4.5%. I realized this two or three weeks after the loan was processed, resulting in a total loss of approximately ₺250,000 on my repayments. 3) For the past 4–5 years, the bank has failed to properly address any of my needs. Whatever I request, the answer is always “impossible.” Our primary request, of course, is for fair access to various loan categories.
