Dear IKEA Packaging Team, it seems there is a lack of understanding regarding basic principles of physics in your packaging approach. Leaving the middle section of heavy items unsupported causes them to break during transit and arrive damaged. As a pregnant woman, I find it unreasonable and impossible to comply with your instructions to repackage such a heavy item and ship it back myself. While the delivery person might be capable of handling such weight, I am not. Attempting to lift or repackage this defective product poses a serious risk to my pregnancy, including the possibility of losing my baby. I request that the damaged item be collected from my doorstep and replaced in the same manner it was delivered. It is unfair to place the burden of your packaging oversight on your customers. I have already submitted a replacement request, and the defective item is ready for collection. This is a matter of safety and responsibility, and I urge you to address your mistake promptly.
I received a damaged product from my IKEA purchase, but I’m unable to create a report because the system shows that my items have not been delivered. I made this purchase on November 18th, and today is December 10th. I’ve been calling IKEA three times a day, but no one is helping me, and I’ve been l...
I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing...
I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installe...
My recent IKEA experience has left me very disappointed and frustrated. I received parts of a 100 cm wide wardrobe that clearly belonged to someone else after purchasing a 50 cm wide wardrobe. The mix-up is obvious, but what's more frustrating is IKEA's lack of response and assistance. Having these ...
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