The desk I bought through IKEA's online store has reached me by owning it. Two pieces had cracks. When I reported the customer service situation, I was told to create a return request on the website and upload images of the damage. However, when uploading images, I get an error that the image continuous formats may not be correct, and I cannot create research for this result. But definitely don't judge that the format of the images is correct. When I contacted customer service repeatedly at different times to convey this situation, they told me to try again by changing my browser, as it may be an error with the internet browser. I tried all browsers and still got the same error. They told me to clear my browser history and try again, and I got the same error. They told me to take screenshots of the photos I took and try to upload them, but I got the same error again. I tried both from my computer and phone, I got the same error again. In short, I tried all possible alternatives, but I keep getting the same error, customer service says there is nothing they can do in this situation. But since I cannot use this product in such a damaged condition, I have to return it somehow. In this case, I am waiting for IKEA to come up with a solution so that I can create the return request and not victimize me anymore.
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return....
I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...
I placed an order on April 17th for a mirror called Knapper from the IKEA online store. The order number is 311704241029556. At first, MNG Cargo misplaced it. After a week of hard work, the product finally arrived to me in a state of disarray. Naturally, I declined the delivery and insisted on its r...
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