I wanted to talk about how frustrating it was to buy a drawer from an Ikea store. I bought it a while ago, but it was broken, so I sent it back and asked for my money back. They told me the refund would be processed within a certain amount of time, but that time has passed and I haven't gotten anything. I called them several times, but they didn't answer, and now I don't know where the product I sent back is. Even worse, there was an earthquake in our country, and I am having trouble paying my bills right now. I told them what was going on, but they didn't seem to care in the least. I thought they would apologize or show some kind of concern, but all they did was shrug. I've decided not to shop at this store anymore, and I hope that others will learn from my experience. It is wrong to ignore a customer's pleas for help, especially when they are having a hard time.
My new IKEA kitchen cabinet, the Knoxhult, arrived with a broken door - and it's been over a month since I requested a replacement. I am still waiting to get an update from them, but no matter how many times I call, nothing seems to change. Every time they simply tell me "I note your urgency, you wi...
What I have been going through for the last couple of weeks has been very teaching for me, I want to pass this "outstanding experience" on... So, it's been exactly a year since I bought a closet for my bedroom at IKEA. They came out and put it together for me, but I noticed right away that the last ...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
Man, I am so ticked off at IKEA right now. My family and I bought this multi-drawer unit from them, but when we opened up the packaging, we found out that one of the side walls had been seriously damaged. And get this, there's no way to repair it! So, we reached out to IKEA and asked them to replace...
I'd never recommend Ikea to anyone. It's a massive blunder waiting to happen. They will take your money and never deliver the product on time. When they do call, there is no apology in sight. Instead, they advise you to inquire with the people who delivered it. And good luck contacting a customer se...
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