I sent the Letoon lace-up boots I purchased from Hepsiburada back with Hepsijet Cargo on 20.11.2025 for a return/exchange because the size did not fit. However, as of 26.11.2025, the product still has not reached the seller and my return process has not progressed. Despite the route is one day apart...
On November 18, 2025, I placed order number 2452409921 with FLO. Although my order was delivered to the Hepsijet shipping company on the same day, it is now December 25, 2025, and my product has still not been delivered to me. Moreover, the amount I paid is a significant sum of ₺2,800. Hepsijet's Ka...
The delivery problems I’ve been experiencing with Hepsijet for my Hepsiburada orders have become unbearable. Hepsijet refuses to deliver to certain addresses, claiming “the area is not serviced,” and sends my products back without offering any solution. They don’t provide a pickup point or any alter...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
On November 13, my Bosch WQA24201TR dryer order (Order No: 445 231 129 8) placed through Hepsiburada was out for delivery via Hepsijet XL cargo. During delivery, I personally witnessed the cargo staff trying to lift the machine from on top of another item, causing it to fall sideways and violently i...
Today, on November 10, 2025, a shipment from Adidas (tracking code: [ADS46804350-11]) was scheduled to be delivered to me via HepsiJet at the hospital. However, I experienced serious dissatisfaction due to the behavior of your delivery personnel during the delivery. At the time, I was attending to p...
On November 9, four mobile phones I sent via Hepsijet were returned to the sender with the excuse that the “business was closed.” However, the delivery day was Sunday, our weekly holiday, and this was known in advance. The packages contained electronic devices meant for my customers, and due to this...
I scheduled a delivery with Hepsiburada for my new refrigerator, which I bought to replace my broken one. The appointment was set for Tuesday, so I took a day off work and waited for Hepsijet to arrive. When they finally came in the evening, the delivery person said they wouldn’t carry the refrigera...
I placed three separate orders on Hepsiburada (Order Nos: 4337108927, 4597354502, and 4753153234) for a total of 54 kg of detergent and 90 dishwasher tablets, but every single shipment was ruined by Hepsijet’s Kocaeli and Gölcük branch staff. The boxes arrived completely destroyed, and despite tryin...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
The product I purchased from FLO on October 10, 2025, with shipment number 2451331703, was delivered to the Hepsijet Kemalpaşa branch on October 11, 2025, yet it still hasn’t been delivered to me or dispatched for delivery. The company’s name may be “Jet,” but its operations move at a turtle’s pace....
My package with tracking number sps1252234, shipped via Hepsijet, was supposed to be delivered to my address on October 4. However, the delivery was not made, and since I was going to be at a different address, I requested an address change. Despite this, my package was marked as “undeliverable” and...
On September 12, based on a request I created, a Hepsijet courier came to my address and collected my package. However, I later realized that I had mistakenly handed over the wrong package. After the courier picked it up, I did not receive any tracking code or notification message. Because of this, ...
On September 18, 2025, I purchased products from the Mad Parfüm store through the Hepsiburada app, with order number 458 581 805 0 to be delivered by Hepsijet Cargo. However, although the system shows “delivered with contactless code,” I never received my package. Even in the app, it appears as deli...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
My order number 809221766, “Denebunu Box,” shipped via Hepsijet, was delivered to the wrong address. Even though I entered the correct address, the package was delivered in Sultanbeyli to someone named M***. The person who was supposed to receive it was G*** Y***. I noticed this issue today and repo...
I was informed that my shipment would be delivered to my home address on September 1; however, as of September 4, it still has not been delivered. For the three days following September 1, no delivery attempts were made, and live tracking of the shipment was not available. Despite this, the shipping...
Hepsijet did not deliver my cargo. The carrier never came to the address and did not call the recipient. Instead, they only took a photo in front of the building without ever going to the apartment. However, the site entrance security called through the apartment intercom and confirmed that the carr...
I’m extremely frustrated with Aras Kargo’s lack of transparency and delivery responsibility. My package has been sitting at the distribution branch for two days. Despite being marked as “loaded onto the vehicle,” it was never delivered. I contacted customer service and submitted a request, but I’ve ...
I placed an order on LC Waikiki’s website (LCW) on July 10, 2025. Just one day later, I received confirmation that my items had been handed over to Hepsijet for delivery. However, it has now been several days, and I still haven’t received my package. I have repeatedly called customer service and sub...
Hello. I ordered a newborn baby girl hospital outfit set from Hepsiburada, and the delivery was supposed to be handled by their affiliated courier company, Hepsijet. Unfortunately, I’ve encountered a completely unacceptable situation. Despite two delivery attempts, no one from the courier company ca...
My cargo with tracking number LF1R74277357, which was supposed to be delivered on July 11, 2025, has still not reached me. During my calls with your customer representatives, I was constantly stalled, and despite receiving a message saying “we’ll be at your door within 4 hours,” no one came and no u...
On July 5th, my package was supposed to be delivered, but instead, I received a false notification claiming, “We called you, but you weren’t home.” I was home the entire day, and my phone was with me—no one called. The day before, I wasn’t available, so I had already requested the delivery to be pos...
