HepsiJet Courier Behaved Rudely - Returned My Adidas Delivery At Hospital

Today, on November 10, 2025, a shipment from Adidas (tracking code: [ADS46804350-11]) was scheduled to be delivered to me via HepsiJet at the hospital. However, I experienced serious dissatisfaction due to the behavior of your delivery personnel during the delivery. At the time, I was attending to patient consultations in the outpatient clinic. I requested that the shipment be brought to the clinic instead of leaving it with security. The delivery personnel refused this request and exhibited extremely rude behavior, stating, “If I take everyone’s packages to their rooms, how will I finish my work?” and making inappropriate personal remarks such as, “I’m experiencing this with you for the second time.” Furthermore, the courier unilaterally decided to return the shipment, saying, “If you give me the tracking code, give it; if not, I will create a return.” Beyond this, the courier used offensive language over the phone and displayed behavior that indicated poor anger control. This incident has caused me to feel significant concern for my personal safety. I am genuinely afraid that if this employee confronts me outside the hospital, they may verbally or physically harass me — I truly felt fear today. Therefore, I respectfully request that: 1. A disciplinary investigation into the employee be initiated immediately, and necessary administrative or personnel measures be taken. 2. For the safety of both myself and the hospital, this employee be prohibited from delivering to me or the hospital address, and be reassigned to another route or unit if necessary. 3. During the investigation, the hospital security camera footage be reviewed, and any phone records be provided to me or the relevant department. 4. The employee undergo mandatory training and reevaluation in customer service, anger management, and communication skills. 5. I be provided with a written response detailing the actions taken regarding this matter. This incident has negatively affected both my personal safety and patient care. I urge that this matter be taken seriously, and appropriate measures be taken to address the distress and concern caused. Considering my duties at the patient bedside and the clearly specified hospital delivery address, the behavior of your personnel is completely unacceptable. This incident not only affects customer satisfaction but also adversely impacts your company’s corporate image.