I’m extremely frustrated with Aras Kargo’s lack of transparency and delivery responsibility. My package has been sitting at the distribution branch for two days. Despite being marked as “loaded onto the vehicle,” it was never delivered. I contacted customer service and submitted a request, but I’ve received no response.
To make matters worse, the system suddenly shows that a return process was initiated — but no one informed me about this, and I still don’t know if the product is actually being returned or where it is. I paid for this item in full, yet I neither received the product nor got my money back.
This level of service is unacceptable. I demand a clear explanation and immediate action to resolve the issue — either deliver my package or refund my payment.
This is my second complaint about Aras Kargo. My shipment was supposed to be delivered on the 24th, but today is the 27th, and I haven’t heard anything. I complained yesterday, and they called to say they would send it as soon as possible, but of course, nothing happened—they are just stalling. My s...
My package has been stuck at Aras Kargo for two days, and I can’t reach them in any way. The location is so remote that it’s not accessible by bus, and even taxi drivers don’t know where it is. When you call their phone number, it connects you to a call center that does not assist whatsoever. I can’...
Aras Cargo shows my shipment as delivered, but despite waiting patiently for two days, my product has still not arrived. It also states that the cargo...
Aras Kargo did not deliver my package, yet I received a message stating, "Your shipment has been delivered." However, I never received anything. I have no idea where my package is or who will cover my loss. No one from Aras Kargo has contacted me, and despite my attempts to get information, I am lef...
I was expecting a delivery from Aras Kargo, but no one came or contacted me. The next day, I was informed that my package had to be picked up from the branch because I wasn’t at home, even though I had been home all day. Later, I received a call from the branch asking if I would pick up my package. ...
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