I placed three separate orders on Hepsiburada (Order Nos: 4337108927, 4597354502, and 4753153234) for a total of 54 kg of detergent and 90 dishwasher tablets, but every single shipment was ruined by Hepsijet’s Kocaeli and Gölcük branch staff. The boxes arrived completely destroyed, and despite trying three more times over the past month, I still haven’t received my products. Neither Hepsiburada nor Hepsijet bothered to contact me even once. To make matters worse, the items are now out of stock, so I can’t reorder them even if I wanted to. I truly regret trusting these companies. I suggest that the Arex brand stops working with them altogether because I personally won’t be ordering from Hepsiburada or Hepsijet again. Their service and care level are beyond unacceptable.
The stuff I ordered from Hepsiburada shows as "delivered" by Hepsijet’s Antalya distribution center, but they never actually left the warehouse. No one tried to deliver, didn’t call, and didn’t stop by. If someone looks into it, the GPS records won't show anything since the products were never deliv...
I purchased Fairy Platinum Plus dishwasher tablets from the Pazarama online shopping portal on 27.03.2024 (Order number: 517553628). The seller's name is Happy Center. Various courier companies deliver to my address: Aras, Yurtiçi, PTT, speed, etc. The seller, Happy Center, was using a subsidiary of...
I'm really exhausted by the problems caused by Hepsiburada. We returned an office chair, but it was delivered with broken armrests by Hepsijet. When I called Hepsiburada’s Seller Support Line, they said they had forwarded my request and that the Hepsijet team would come within 1–3 business days to i...
Aras Kargo Istanbul Arnavutköy Güneş Branch is a complete disappointment. They never answer either of their phones, seemingly using them for purposes other than assisting customers. Despite repeated attempts to reach them, there is no way to get proper support or clarification about missing packages...
On June 12, I purchased a Kumtel KTF-340 3-in-1 18” fan from Hepsiburada as the seller. On the scheduled delivery date, the courier company Hepsijet not only failed to deliver my package, but also, while it was at the delivery branch, returned it without my knowledge or consent, claiming it was dama...
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