On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istanbul, yet my product worth approximately ₺3,524 was not delivered, leaving me aggrieved. According to delivery procedures, a second attempt should have been made, but this did not happen either. I contacted customer service several times, but I received no response. Since waiting at the branch is not possible, my product appears to have been directly sent into return. I request that my product be delivered to my address again and ask that my grievance be resolved as soon as possible.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
On Tuesday, December 2, 2025, I experienced a serious problem with the delivery of my Mango order, which was supposed to be delivered by Hepsijet. The tracking number of my Mango order is Mango200000883072. While waiting for the delivery of the order I placed nearly three weeks ago, I checked the s...
My package with tracking number sps1252234, shipped via Hepsijet, was supposed to be delivered to my address on October 4. However, the delivery was not made, and since I was going to be at a different address, I requested an address change. Despite this, my package was marked as “undeliverable” and...
On September 18, 2025, I purchased products from the Mad Parfüm store through the Hepsiburada app, with order number 458 581 805 0 to be delivered by Hepsijet Cargo. However, although the system shows “delivered with contactless code,” I never received my package. Even in the app, it appears as deli...
HepsiJet does not deliver the product to the address—if you don’t go to their office to pick it up, they send it back. Hepsiburada accepted our order to our address in Yağcılar neighborhood, Urla/Izmir, and took our payment. The seller shipped the item via HepsiJet. While we were waiting for the pro...
Comments