My package with tracking number sps1252234, shipped via Hepsijet, was supposed to be delivered to my address on October 4. However, the delivery was not made, and since I was going to be at a different address, I requested an address change. Despite this, my package was marked as “undeliverable” and directly moved into the return process without any SMS or phone notification. After encountering this issue, I contacted Hepsijet customer service, but they told me they could not assist and redirected me to different departments, claiming the matter concerned the seller. As a result, the shipment was canceled, and I was left inconvenienced. I request that my package be resent, that an explanation be provided regarding this issue, and that I receive an apology for the inconvenience caused.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
My order, expected on November 26, has yet to be delivered. For the last three days, the staff at Hepsijet have postponed my shipment, offering a range of excuses. They stated that the system was indicating red and not switching to green, which led to my package being deliberately marked for return....
Cargo tracking number: TLSDKN0879579923 Order number: 395 563 079. Hepsijet, the company responsible for delivering my products, arrived on 08.04.2024 but only brought the indoor unit of the air conditioner, which consists of both indoor and outdoor units, on 10.06.2024. As a result, the delivery w...
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