My order number 809221766, “Denebunu Box,” shipped via Hepsijet, was delivered to the wrong address. Even though I entered the correct address, the package was delivered in Sultanbeyli to someone named M***. The person who was supposed to receive it was G*** Y***. I noticed this issue today and reported my complaint to Hepsijet, but no solution has been provided yet. I request that my product be delivered to the correct address. This is the first time I have experienced such a problem, and I want my grievance to be resolved as soon as possible.
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
My package with tracking number sps1252234, shipped via Hepsijet, was supposed to be delivered to my address on October 4. However, the delivery was not made, and since I was going to be at a different address, I requested an address change. Despite this, my package was marked as “undeliverable” and...
I placed an order on Hepsiburada for the first time. Normally, I use Trendyol, but I decided to give your platform a try. Unfortunately, this experience has been extremely disappointing. According to the tracking information, my order was supposed to be delivered today via Hepsijet. I contacted your...
On September 18, 2025, I purchased products from the Mad Parfüm store through the Hepsiburada app, with order number 458 581 805 0 to be delivered by Hepsijet Cargo. However, although the system shows “delivered with contactless code,” I never received my package. Even in the app, it appears as deli...
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