Hepsijet – Order Delivery Issue

I am writing to formally express my disappointment and concern regarding the handling of my SHEIN parcel with tracking number 00093592110022143413. The parcel was supposed to be delivered on November 13, yet I still have no information about its whereabouts. Despite repeatedly trying to contact your...

On September 16, I took time off work and waited at home all day to receive my shipment with tracking number 1ZA7X3326878533463, which was marked as out for delivery. However, although the courier never came, I received an SMS stating, “Delivery attempt made, recipient not at address.” On September ...

I ordered something on September 8, and here we are, days later, and my order hasn't even been shipped yet. This is unacceptable. It's absolutely ridiculous that international shipments can arrive on time, yet Amazon can't even manage to process my order. This is beyond frustrating. This delay is co...

Unfortunately, I had a negative experience with your company. Since January, I have been trying to get in touch with you continuously to claim compensation for a shipment I sent in December that was lost. Even though I am the party who has been wronged, I was asked to bring documents in person and s...

On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...