I sent the Letoon lace-up boots I purchased from Hepsiburada back with Hepsijet Cargo on 20.11.2025 for a return/exchange because the size did not fit. However, as of 26.11.2025, the product still has not reached the seller and my return process has not progressed. Despite the route is one day apart, I am extremely frustrated that the shipment has not been delivered for six days. My order number is 4534838254, and I have been left victimized by both Hepsiburada and Hepsijet during this process. Although I am a Hepsiburada Premium customer and pay regularly every month, I have not received either fast shipping or a smooth return experience. I have contacted Hepsiburada customer service at least five times, and every representative told me they were “marking the request as urgent,” yet no concrete progress has been made and I have not received any clear or positive response. I request that my return process be completed as soon as possible and that my refund be issued, and I also expect both Hepsijet Cargo and Hepsiburada to conduct a proper investigation into this delay and take necessary measures to prevent similar issues in the future.
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe i...
I placed an order on LC Waikiki’s website (LCW) on July 10, 2025. Just one day later, I received confirmation that my items had been handed over to Hepsijet for delivery. However, it has now been several days, and I still haven’t received my package. I have repeatedly called customer service and sub...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
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