I placed an order on LC Waikiki’s website (LCW) on July 10, 2025. Just one day later, I received confirmation that my items had been handed over to Hepsijet for delivery. However, it has now been several days, and I still haven’t received my package. I have repeatedly called customer service and submitted delivery issue reports, but no one has offered a real solution.
This ongoing situation has left me frustrated and extremely disappointed. I’m tired of chasing after my own order while the logistics company continues to provide zero accountability. This experience has shown me clearly that Hepsijet is a major letdown when it comes to reliable delivery.
If a company can't deliver packages properly, why does it even exist? I expect LCW and Hepsijet to urgently investigate this issue and ensure that my order is delivered immediately. Please stop making customers regret trusting your service.
I purchased a product from Hepsiburada on July 16, 2024. The item was handed over to Hepsijet on July 17, 2024, and was scheduled for delivery on July 18, 2024. However, it has now been over six days past the expected delivery date, and I still have not received my package. Despite making two phone ...
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
I sent the Letoon lace-up boots I purchased from Hepsiburada back with Hepsijet Cargo on 20.11.2025 for a return/exchange because the size did not fit. However, as of 26.11.2025, the product still has not reached the seller and my return process has not progressed. Despite the route is one day apart...
My cargo with tracking number LF1R74277357, which was supposed to be delivered on July 11, 2025, has still not reached me. During my calls with your customer representatives, I was constantly stalled, and despite receiving a message saying “we’ll be at your door within 4 hours,” no one came and no u...
I have an issue with Hepsiburada that I need to address. I placed an order on March 7, 2024, and it was passed on to Hepsijet, their delivery partner, on March 8, 2024. It's already March 14, 2024, and I'm still waiting for my delivery that was supposed to arrive on March 12, 2024. Can you believe i...
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