On September 12, based on a request I created, a Hepsijet courier came to my address and collected my package. However, I later realized that I had mistakenly handed over the wrong package. After the courier picked it up, I did not receive any tracking code or notification message. Because of this, I assumed my shipment was with another courier company and spent 3–4 days mistakenly searching elsewhere. Eventually, I found out that my package was actually with Hepsijet. Despite submitting all necessary requests, I have not received any positive response from either Hepsijet or Hepsiburada. I contacted customer service multiple times and was told it would be resolved within 1–3 business days, but even after 15 days, my issue remains unresolved. Meanwhile, the return period for the product I was supposed to send back expired. I request that my shipment, with tracking number 62753847434690 and containing kitchenware worth approximately ₺1300, be delivered as soon as possible to my address in Çayırova Yenimahalle, Kocaeli, and that my grievance be resolved.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
On June 12, I purchased a Kumtel KTF-340 3-in-1 18” fan from Hepsiburada as the seller. On the scheduled delivery date, the courier company Hepsijet not only failed to deliver my package, but also, while it was at the delivery branch, returned it without my knowledge or consent, claiming it was dama...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
I placed an order on Hepsiburada for the first time. Normally, I use Trendyol, but I decided to give your platform a try. Unfortunately, this experience has been extremely disappointing. According to the tracking information, my order was supposed to be delivered today via Hepsijet. I contacted your...
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