On November 13, my Bosch WQA24201TR dryer order (Order No: 445 231 129 8) placed through Hepsiburada was out for delivery via Hepsijet XL cargo. During delivery, I personally witnessed the cargo staff trying to lift the machine from on top of another item, causing it to fall sideways and violently into the vehicle from a height of approximately 85 cm. When I informed them of the situation, they initially denied responsibility by claiming that a different product had fallen. After this incident, I did not accept the product and requested a replacement. However, Hepsiburada customer service did not help and stated that they could only initiate a refund instead of a replacement. I had purchased the product at a discounted price of ₺23,900, but the current price has increased to ₺27,700. It is clear that the product was never delivered to me and was damaged during handling, yet I was only offered a refund, which caused me financial loss. I request that a similar product be sent to me as new and undamaged, without any additional price difference. For customer satisfaction, I kindly ask that my grievance be resolved, and I hope that the damaged machine is not delivered to someone else.
Since September 12, 2025, I have been experiencing an issue with my Bosch WQG24100TR model dryer, where it does not dry or drain water in any cycle. I contacted Bosch customer service for my product, which is still under warranty, and the authorized service team came. They said the problem would be ...
I purchased a Bosch WQG24100TR 9 kg tumble dryer on 27/11/2023 with invoice number OND2023000000868 from İzmir Çiğli. For the past few months, the machine has developed a serious issue: although the drying program starts with a duration of 3 hours, it continues running for 5–6 hours and still doesn’...
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
I bought a Hoover dryer from Hepsiburada, a Turkish online marketplace, but there was a problem with it. I called the service within the 15-day return window, but the items did not come when they said they would. When the serviceman finally came, he broke a part while trying to fix it. After waiting...
On December 11, 2024, I ordered a Hoover 10kg Wi-Fi-enabled dryer from Hepsiburada, and it was delivered on December 14. After I started using the machine, it began leaking water from the bottom and sides during operation, and water droplets started coming out from the door area. Additionally, there...
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