On September 18, 2025, I purchased products from the Mad Parfüm store through the Hepsiburada app, with order number 458 581 805 0 to be delivered by Hepsijet Cargo. However, although the system shows “delivered with contactless code,” I never received my package. Even in the app, it appears as delivered, but no delivery was made to me. After contacting Hepsijet Cargo customer service, I was told that the courier admitted the package was not delivered to me and that it was lost. Despite this, no solution has been provided so far, and my package is still missing. I paid ₺1,603 for this order, and I request that my package be found and delivered to me as soon as possible, or if that is not possible, that it be resent, and if that also cannot be done, that my payment be refunded.
My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
On July 28, 2025, I placed order number 10387158791 totaling ₺3,064.68, which was handed over to Aras Kargo (Tracking Number 5655*******53). On July 30, 2025, I received an email stating that the order had been delivered; however, no product ever reached me. When I called the cargo branch, they info...
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