My Hepsijet package with tracking number 62753834323473, which arrived at the Eskişehir Distribution Center on 09.09.2025, has still not been delivered as of today, 13.09.2025, even though the delivery date has already passed. During this time, I called customer service multiple times, but each time I only received standard replies such as “we are looking into it, forwarding it, creating a request,” without any real action being taken. Even though I specifically mentioned that the courier had not gone out for delivery, they claimed they could not reach the branch or warehouse and that no phone number was available. It is truly unacceptable for such a large company to be unable to reach its own branch or warehouse. I paid for my order by card, and I request that my package be delivered as soon as possible. I have been left aggrieved by Hepsijet’s irresponsible approach and now expect a proper resolution.
Ever since it was sent out on January 24, 2024, my package with Hepsijet has been stuck at the Diyarbakır transfer center, and there hasn't been any progress as of today, February 5, 2024. Despite the increasing number of complaints, it appears that no progress has been made and no steps have been t...
On 13.11.2025, my cargo with tracking number BVO1211480157, sent by Hepsijet, was put into the return process with the excuse that “the recipient is not recognized at the address,” even though no one called me and no delivery attempt was made at my apartment. I was at my address in Sultangazi, Istan...
On Tuesday, December 2, 2025, I experienced a serious problem with the delivery of my Mango order, which was supposed to be delivered by Hepsijet. The tracking number of my Mango order is Mango200000883072. While waiting for the delivery of the order I placed nearly three weeks ago, I checked the s...
I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobil...
On September 18, 2025, I purchased products from the Mad Parfüm store through the Hepsiburada app, with order number 458 581 805 0 to be delivered by Hepsijet Cargo. However, although the system shows “delivered with contactless code,” I never received my package. Even in the app, it appears as deli...
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