Hepsijet Still Hasn’t Delivered My Product After Ten Days

I purchased a product from Hepsiburada on October 11, 2025, but even after 10 days, it still hasn’t been delivered. The product was shipped on October 13 and reached the Sancaktepe Transfer Center on October 14. That same day, it was sent to the Çekmeköy Distribution Center, and since it was a mobile delivery area, I received a message stating it would be delivered on October 17. I called Hepsijet customer service at 11:59 a.m. on October 17, and they confirmed that it would arrive that day. When I called again at 6:57 p.m., they guaranteed delivery by 9:00 p.m. and said a request form had been created — yet it never arrived. I later requested an address change, and on October 20 at 12:05 p.m., I received a text saying the product was out for delivery. I confirmed my address twice that day and was told again it would arrive by 9:00 p.m., but when I checked the app at 7:48 p.m., I saw that the item had been returned to the Sancaktepe Transfer Center at 7:40 p.m. Customer service first insisted it was still out for delivery but, after I explained the details, opened another request form. Today, I was told there was a system issue and that the item “would be dispatched soon.” I keep receiving the same vague answers while my ₺822.49 order remains undelivered. I demand that my product be delivered today and that I receive a clear, accurate update.