I purchased a Dyson Airwrap (regular ID model) from Dyson’s official store on Hepsiburada on Saturday. While I was making this purchase, there was also a campaign on Dyson’s own store for the same product at the same price, but with additional gifts stated on their website. Despite this, no campaign gifts were sent with my Hepsiburada order. When I contacted Hepsiburada customer service about this issue, they simply forwarded me to Dyson and did not take any responsibility. Dyson, on the other hand, did not take any action and I was left to deal with this situation on my own. I find this attitude from Hepsiburada non-sense and disrespectful, especially as the platform where the sale took place and where the “official store” is listed. I request that Hepsiburada compensate my loss arising from not receiving the gifts offered in the campaign and provide a clear apology for leaving me alone with this unethical problem instead of supporting me as a customer.
I purchased a Dyson Airwrap from Dyson's official store on Saturday, under the same price and style conditions as shown on Dyson's own website. On the product page, it was clearly indicated that the product would come with a travel bag, hair clips and a brush. However, when my order was delivered, o...
I purchased the Dyson Airwrap directly from one of your physical retail stores, only to later find out that in-store purchases are not eligible for returns, even though the product information clearly states “unconditional return.” This policy is incredibly misleading and unfair. When I questioned t...
I purchased the Dyson Airwrap from Dyson.com.tr on December 30th, and it was delivered to me on January 4th. Since January 8th, a complimentary bag has been sent to customers who have made purchases. Even though I paid the same price for the product, I was informed that there was no promotion and I ...
On September 23, 2025, I purchased a Dyson Airwrap ID Ceramic Pink hair styler through Hepsiburada from the official Dyson Turkey seller. During the purchase, social media advertisements stated that a travel bag would be included as a gift under the campaign. However, although my product was deliver...
Dyson canceled the Airwrap product it sold during the campaign period, under the pretext of "security", even though it was fully paid for (I paid with my card without any problems). They did not even inform me that my order was canceled. Since the product did not arrive, they told me when I called t...
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