I placed a ₺700 pouf order from Getir one month ago. My order was cancelled one whole month after waiting. The product's price rose to ₺1700 throughout this period; today I am left without either the good nor a substitute. This situation has made me feel unjustly and greatly unhappy. I'm thinking about complaining against a firm via the Consumer Arbitration Board for the first time in my life. I never would have imagined from a platform like Getir such inadequate service. At least I expected prompt and unambiguous information if the product could not be supplied. Their actions are inappropriate; I am not going to utilise Getir any more. My confidence in the company has been utterly undermined by this.
On September 29, 2024, I placed an order through Getir Büyük, but I later decided to cancel it. The app assured me that if the payment was still in authorization, the refund would be processed immediately. At the time, my payment was indeed pending, but the refund never went through. Today, I checke...
I placed an order with Getir on 21/04/2024, however it was not delivered, so I contacted customer support to cancel it. Later, the courier business confirmed the cancellation. However, the order is still marked as delivered on Getir. Customer support guaranteed me that a refund would be completed qu...
I paid for my order on Getir, waited in the cold on the seaside at 8:56 PM, and my order was canceled while I was waiting at the delivery point. My money hasn't been refunded. The courier was already nearby, but he left without checking his surroundings or talking to me, leaving me stranded. Custome...
On February 16th and 26th, I placed two separate orders with Getir Market. They informed me that my first order was canceled and a refund was initiated, but despite waiting, the refund did not come through. When I followed up, they suggested contacting my bank, but there are no issues with my bank a...
I placed an order on Getir where there was a promotion: spend ₺400 and get ₺200 off. I ordered items totaling ₺409, including ₺209 for selected items and ₺40 for shipping. I expected to pay around ₺249 in total, but I was charged ₺288. When I tried to address this through live support, I received no...
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