Today, February 12, 2025, I placed a flower order through Getir. Immediately after completing my purchase, I realized that I had entered the wrong street number. I contacted live support right away to correct the mistake, but I was told that the address could not be changed.
I then asked to cancel the order, but Getir refused, claiming that the flowers were "custom-made" and non-refundable. However, my order was just a simple box of roses, with no personalization at all. There was absolutely no valid reason to deny my cancellation request.
Since my order was still in the preparation stage, this refusal to cancel and issue a refund was unfair and disappointing. Getir must improve its customer service and allow reasonable cancellations!
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
My address was accurate when I used Getir to make a recent purchase, yet the app displayed the wrong location. Consequently, they notified me that they wouldn't be refunding my payment and canceled the order. In this case, I feel as though I have been treated unfairly. I've used Getir many times bef...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
Comments