I placed an order through Getir Büyük for two 6-packs of Avoya soda, totaling 12 bottles. While my other items were delivered without issue, the 12 sodas were not delivered. I spoke with customer service, and they said the courier confirmed delivery and that there were no discrepancies in the warehouse. However, I never received these products, and I feel unfairly accused regarding this situation. The order was placed in the Beylikdüzü Beykent area of Istanbul under the username “z**,” and less than half an hour had passed since the delivery. I have never experienced such an issue before. When I contacted customer service, they insisted that both the courier and the warehouse showed no problem with the delivery and offered no solution. I request a refund for the undelivered sodas.
I placed an online grocery order with GETİR, spending a total of ₺1000, but one of the products—worth ₺250—was never delivered. I contacted their so-called “Solution Center,” and after waiting over 12 hours, they got back to me only to say they had spoken with the courier and their storage team, and...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
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