On February 8, 2025, I ordered UNO Multi-Grain Bread from Getir, but when I opened the package on the 4th day, I found that it was covered in mold. When I reported this, customer service first claimed their return policy was 14 days, but when I pointed out that I was well within that timeframe, they suddenly changed it to 2 days!
How does this make sense? Am I supposed to open and inspect every item immediately? Their policies seem completely arbitrary and only serve to deny legitimate refund requests.
I’m not chasing after ₺50, I just want quality products and fair customer service. Getir, do your job properly and stop selling expired food! I expect a proper resolution.
On February 24, 2024, I bought 3 packs of Apikoğlu salami from the Getir app. The salami I got was really tough and tasted fake, almost like plastic. When I reached out to Getir customer service about this matter, a representative told me that they were unable to process returns for opened packages....
I am quite unsatisfied with the service I received from Getir. On August 21, 2024, I used the app to order a batch of 10 organic large eggs, anticipating the same freshness and quality that was stated. To my dismay, every egg in the pack had rotten. This is not only unacceptable but also poses a sig...
Three of my orders from Getir were canceled, with the stated reason being a "technical issue." However, this is untrue, as I had used a ₺250 coupon on a ₺1000 order that included four bottles of cooking oil. They canceled my order intentionally because I used the coupon. They claimed that my order w...
We bought chicken breast from Getir, but it seemed like a rotten chicken was delivered—it smelled so bad that within an hour, the entire house was filled with the odor. When we contacted them, they said a refund would be issued. However, the next day, they called and said that we needed to keep the ...
On July 20, 2024, I received an incomplete order from Getir - only one sausage instead of the two I ordered. I informed the courier about the missing item, and although he promised to bring it, he never did. I contacted live support and requested an ₺80 discount since a refund to my Istanbul card w...
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