I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiated and the refund processed accordingly. However, despite returning the items, I have not received the corresponding refund. Furthermore, I have not been provided with any updates regarding the status of my refund through email, SMS, or phone. Each time I reach out to customer support via live chat, I am given inconsistent explanations, but the issue remains unresolved. When I inquired about the refund, I was advised to consult my bank, which confirmed that no such transaction has been made. Additionally, my repeated requests for a provision code have gone unanswered. I kindly request an immediate resolution to this issue, including a full refund of the amount paid. If the matter is not resolved promptly, I will escalate it to the relevant consumer protection authorities. I look forward to your swift response and resolution. Sincerely, Melike C*** +09 546 975 ** ** cc***@gmail.com
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
Dear Getir Team, My Getir account has been suspended without any valid explanation. The only justification presented so far has been “security reasons,” yet no concrete violation, misconduct, or rule breach has ever been communicated to me, neither via email nor during live support chats. I would li...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
Comments