I’ve been using Getir for a while now, but their new system has caused me a lot of problems, especially with missing items. Specifically, I’ve had multiple issues with missing products in my orders, particularly the Eti Petito Mini, which is sold in both single and three-packs. Every time I order the three-pack, only two arrive. After placing a few more orders for this product, I noticed the same problem. Just today, I placed another order and clearly noted that the product was supposed to come in three-packs, yet when I ordered five three-packs, I only received 10 items instead of 15. This means I was sent 5 items short.
I suspect this issue happens with many other products too, and it's clear that Getir is engaging in unfair practices to make a profit. What’s worse is that if I cancel the order, I don’t get the full refund, and I still get charged for the delivery fee, which is then pocketed by Getir. They are essentially using my delivery fees to fulfill other orders, which is unacceptable. I’m taking this matter to the Cyber Crimes Police, the Public Prosecutor, the Consumer Arbitration Board, and CIMER. I demand action to stop this and will be filing an official complaint. Getir needs to address this issue immediately.
I am writing to formally address an issue with my recent order, where I received three incorrect items. I immediately contacted Getir support team to report the issue and requested either the correct items or a return of the incorrect products. I was informed that the return process would be initiat...
I have consistently faced problems with Getir, as I am billed for two bags, yet only receive one. I am very frustrated with the repeated overcharging I've experienced. The company seems to be intentionally exploiting customers by billing for services that are not being delivered. I have attempted to...
I placed a ₺700 pouf order from Getir one month ago. My order was cancelled one whole month after waiting. The product's price rose to ₺1700 throughout this period; today I am left without either the good nor a substitute. This situation has made me feel unjustly and greatly unhappy. I'm thinking ab...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
On February 10, 2025, I placed an order on Getir, but one of the items was incorrect. I requested a refund, and they claimed it was processed, yet I never received any money back. This is not the first time this has happened—the same issue has occurred multiple times, and every time, they insist th...
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