I have been waiting for 4 hours now for my delivery. The warehouse is 3 minutes away from my house with a vehicle. Despite several attempts to get an update, the only thing Getir live chat does is send copy-paste draft messages and say "We understand." There has been no real effort to resolve the issue or provide accurate delivery information. It feels like customers are left in the dark with no accountability from the company. It is ridiculous. Why do you even pay them? Hire more couriers with the money you spend on customer service. A chatbot can do the same job they do. Remember, 4 hours for a 3-minute drive. Not 1, not 2, not 3, 4 hours.
I placed an order with Getir in the morning, but they mistakenly delivered my items to a different address. When I called customer service, they told me to wait as the order was supposedly on its way again. I was repeatedly told that the warehouse couldn’t be reached, the courier was en route, and t...
I ordered from Getir, but even though it never arrived, the app indicates that it was delivered. It has now been three days, and the problem remains unresolved. Whenever I contact them, I hear “we’ll get back to you,” yet I never receive any actual updates. I reached out to both the app's support te...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
Hello, I ordered Burger King through Getir, and my order arrived incomplete. When I contacted live support, their lack of concern was extremely frustrating. They told me four times that my missing items were on the way, but five hours later, there’s still no order and not even an apology. I’m deepl...
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