EWA’s support only sends automatic responses and doesn’t solve my problem. How can I get real assistance?

I was charged 948 THB on November 19, 2025, by EWA English for an annual subscription through a direct card payment. There is no active subscription in my EWA account or in Apple ID, no way to view it, no way to cancel it, and no service provided. I contacted EWA support immediately (within their 14...

On November 17, 2025, I purchased a one-year Premium subscription for the ewa: Learn English & Spanish app through Google Play. The payment was processed successfully, and my subscription appears as active in Google Play. However, the app still shows that I’m using the “limited content version,” and...

On August 2, 2025, the Ewa English learning app charged my card $14 for an annual subscription without my permission. My account is registered with the email m************@hotmail.com. As soon as I noticed the charge, I contacted both the app support and customer service, but no solution was provide...

On October 19, 2025, I clicked on an Ewa English ad I saw on Instagram and attempted to sign up for the online course. During the registration process, my credit card was charged $104 in a single transaction without any warning or notification. In addition to that, the membership fee was charged aga...

Even though I purchased a one-year Premium package on the Ewa English app, only the limited-content version appears as active on my account. I made the payment through the App Store, and I’ve been dealing with this issue for about three weeks. During this time, I haven’t been able to access any Prem...

On September 26, 2025, I purchased a rental package on the Ewa English app for $50. However, I canceled the membership immediately afterward. Despite this, I have not received a refund, and no one has contacted me. I completed the cancellation through the app. I also opened a support request within...

I’ve been trying to cancel my subscription on the Ewa English app through Android for a week, but I’m unable to do so. There is no cancellation option anywhere in the app. During this time, 18 euros were charged, and I still haven’t received any refund. I tried reaching customer support about the is...

While signing up for Ewa English, the website clearly stated that I could receive a refund if I canceled within 14 days. That reassurance made me feel safe enough to try it. However, I realized within just one hour that the app wasn’t worth anywhere near the ₺ equivalent of $39 they charged me. The ...

I purchased a Premium membership for Ewa English, expecting full access as promised, but I still cannot use the features I paid for. The app keeps treating me like a free user, showing limited access and constant discount ads. Why am I still seeing locked content and promotional banners if I’ve alre...

Hello. On March 15, 2025, I downloaded the Ewa English app and started a subscription. However, shortly after using it, I realized the app wasn’t a good fit for me. Since I was still well within the 14-day withdrawal period, I decided to cancel my subscription and request a refund as per their state...

I purchased a 3-month plan from Ewa English, paid the full amount up front, and used the service during that period without issue. However, once my 3-month subscription ended, the app withdrew $39 from my account without asking for my permission. I never approved any renewal, and this charge came as...

On March 2nd, I signed up for the Ewa English Premium membership using my email address i*********@gmail.com**. At the time of purchase, the listed price was clearly ₺39. However, to my shock, my bank account was charged $39 instead—that’s nearly 10 times the amount I expected to pay! Even worse, my...

I purchased the Ewa English Premium membership through their app, expecting to access the promised features right away. Instead, I haven’t been able to use the service at all—my Premium access never activated, even though I was charged for it. I immediately requested a refund and reached out via ema...

The Ewa English app charged ₺1039 from my Google Pay account without my knowledge, consent, or any authorization on my part. I never approved any payment, nor did I knowingly subscribe to their Premium membership, yet they activated it automatically. This is a clear violation of my consumer rights. ...

Today, I signed up for a 1-year Premium membership with Ewa English. During the payment process, the screen clearly displayed ₺99 as the total cost. I proceeded with the purchase thinking I was being charged ₺99. However, after the transaction, I discovered that I was actually charged $99, not ₺99—a...