On November 17, 2025, I purchased a one-year Premium subscription for the ewa: Learn English & Spanish app through Google Play. The payment was processed successfully, and my subscription appears as active in Google Play. However, the app still shows that I’m using the “limited content version,” and I can’t access any Premium features.
When I noticed the issue, I tried logging out and back in, and I also deleted and reinstalled the app. But every time, the same problem occurs. Yesterday, because of a network error, I reinstalled the app again; today I was finally able to log in, but my membership still doesn’t appear as active inside the app.
I sent the support team both my purchase receipt from Google Play and screenshots showing that the app still displays the limited version. However, no solution has been provided yet. Customer support keeps telling me that my subscription is active and asks me to resend the receipt. Even though I’ve already submitted everything they requested, the issue continues.
My order number is: gpa.3393-1683-1977-70494
Order date: November 17, 2025
Device: Android smartphone
I enjoy using the app, but this subscription problem has caused me serious inconvenience. I’m requesting that my membership be activated as soon as possible.
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