I am writing to let you know about an unauthorized transaction and my dissatisfaction with EWA English. On 06.01.2026, during the checkout process for an English learning package, an amount of $39 was withdrawn from my Yapı Kredi card (ending in 2609) without my final confirmation or explicit consent. After noticing this charge, I immediately canceled my EWA English subscription and contacted their customer support team via email, but I have not received any response. The brand clearly states that they offer an unconditional 14-day refund policy, yet they have neither processed my refund nor replied to my messages. I request an immediate refund of the unauthorized $39 charged to my card and a clear written explanation regarding how this transaction was processed without my final approval. I also find it important to warn potential users to be cautious about their payment security and the lack of effective customer service at EWA English.
I initially purchased a 3-month subscription to Ewa English and paid $39 (₺ equivalent). I used the app for that time, but once the subscription ended, they charged my card again for another 3-month period—without my permission or any prior notice. I did not authorize this renewal and was not inform...
I purchased a 3-month plan from Ewa English, paid the full amount up front, and used the service during that period without issue. However, once my 3-month subscription ended, the app withdrew $39 from my account without asking for my permission. I never approved any renewal, and this charge came as...
Ewa English has withdrawn ₺799 from my credit card without my knowledge or approval. About a year ago, I purchased a single package from their platform and paid in full at the time. I never signed up for automatic renewal, nor did I receive any notice or warning that another charge was coming. Yet t...
I signed up for Ewa English thinking the charge would be ₺29, as stated during the confirmation. But to my shock, $29 was withdrawn from my account in...
The Ewa English app charged ₺1039 from my Google Pay account without my knowledge, consent, or any authorization on my part. I never approved any payment, nor did I knowingly subscribe to their Premium membership, yet they activated it automatically. This is a clear violation of my consumer rights. ...
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