Even though I purchased a one-year Premium package on the Ewa English app, only the limited-content version appears as active on my account. I made the payment through the App Store, and I’ve been dealing with this issue for about three weeks. During this time, I haven’t been able to access any Premium content.
When I try to cancel my subscription, I get a message saying “you already have a subscription,” but I still can’t use the plan I paid for. I have the payment receipt for the purchase. When I contacted customer support, they replied once and the issue was temporarily fixed, but shortly afterward the same restriction appeared again. I opened a new support request, but I haven’t received any response since, and the problem still continues.
I request that my paid Premium subscription be reactivated on my account and that I be given full access to the content.
I purchased a Premium membership for Ewa English, expecting full access as promised, but I still cannot use the features I paid for. The app keeps treating me like a free user, showing limited access and constant discount ads. Why am I still seeing locked content and promotional banners if I’ve alre...
On November 17, 2025, I purchased a one-year Premium subscription for the ewa: Learn English & Spanish app through Google Play. The payment was processed successfully, and my subscription appears as active in Google Play. However, the app still shows that I’m using the “limited content version,” and...
I purchased the Ewa English Premium membership through their app, expecting to access the promised features right away. Instead, I haven’t been able to use the service at all—my Premium access never activated, even though I was charged for it. I immediately requested a refund and reached out via ema...
I subscribed to Ewa English, expecting to access all the features I paid for. However, the app continues to show a pop-up asking me to “subscribe,” even though I already purchased a membership. Thinking it might be a technical glitch, I clicked the “subscribe” button again — and to my surprise, it c...
I signed up for a yearly Pro membership through the Ewa English app on March 14, 2025. However, despite completing my payment for the full Pro version, the app still shows locked features and keeps asking me, “Do you want to become a Pro member?” This makes no sense — I’ve already paid for it! To m...
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