I am the owner of a 2015 BMW 320i EfficientDynamics (F30), which has been regularly and fully serviced at authorized BMW.../Borusan service centers from the first day, strictly following all procedures and brand standards. Despite this care, I am currently facing the well-known chronic defect of meltin
"I would like to thank Borusan Inc. and the officials of the İzmir Özgörkey Authorized Service for arranging the replacement of the rear stop lights of my BMW 1.18i under warranty due to a manufacturing defect. I also sincerely thank the Özgörkey family and Özgörkey Customer Representative Ms. Hülya for covering the labor expenses through İzmir Özgörkey Automotive."
I purchased my 2024 BMW 118i, license plate 35 C** 586, as a brand-new vehi...cle on May 14, 2024, from Borusan Otomotiv İthalat ve Dağıtım A.Ş. Authoriz
I am the owner of a BMW iX3 with plate number 35 BAF 9**. On 9 February 2026, a “Engine Drive Failure” warning appeared ...on the screen, and I immediately took the vehicle to the authorized BMW service in Izmir, Turkey. For about two weeks, the service stated that they could not identify the cause of
My 2014 BMW 525 xDrive has a well-known chronic issue related to the EGR valve and EGR cooler system. What makes this si...tuation even more frustrating is that a friend of mine, who purchased a vehicle on the same day with the same model and very similar technical specifications, had their vehicle inc
I am an owner of a BMW 520i G30 and I am writing due to a malfunction in the sunroof. The sunroof does not open at all a...nd is completely out of use. This problem started today around 12:00 pm and is still continuing in the same way. I have not yet taken the vehicle to any authorized service or deale
I am the owner of a 2012 BMW 316i Modern Line (F30), and for some time I have been experiencing serious quality issues w...ith the vehicle. The front windshield seal has started cracking and deteriorating, and the interior door handles have developed a melting, sticky texture. These problems create a v
In December 2025, I purchased a BMW X1. On April 12, 2026, while driving on... the Izmir Ring Road, the sunroof suddenly exploded and shattered glass all
I am the owner of a BMW 116i vehicle, and I have been experiencing a serious issue with the lower windshield seals for a... long time. Although the car is used regularly, it has been well maintained and has not been exposed to any impact, misuse, or external damage. Despite this, there is noticeable we
I am the owner of a 2017 BMW 318i, and about two weeks ago a black spot appeared on the multimedia screen. This black sp...ot blocks part of the display on the rearview camera screen and creates a serious safety risk while reversing and parking. I have learned that this issue is a common, chronic prob
On February 25, I received a voluntary recall SMS regarding my BMW i5 due to a potential issue with the driver-side wiri...ng. The message stated that, for safety reasons, I should contact the service center as soon as possible. The next day, I called customer service to request an appointment and was
I am the owner of a 2012 BMW 525d, and I recently discovered a problem with the front windshield seal. The rubber seal a...round the windshield has cracked, started to deteriorate, and has become significantly faded. This is visually noticeable and creates the impression of a quality issue that could p
On December 22, 2025, I purchased a brand-new 2025 BMW X1 Plug-in Hybrid from Borusan Avcılar. Only a very short time a...fter purchasing the vehicle, on Wednesday, December 24, the car displayed a “drivetrain malfunction” warning on the screen four separate times while driving. Experiencing such a cr
I purchased my BMW R 1250 GS Adventure motorcycle with full confidence in the BMW brand, but I experienced a serious iss...ue with the braking system. The brake discs were replaced under warranty; however, Kosifler BMW Service in Antalya installed them incorrectly. This improper installation caused the
I own a BMW 320 diesel xDrive, and about a month ago, I noticed that the plastic part under the front windshield had sta...rted to rot. Since then, the condition has worsened, and the plastic now looks worn and damaged in a way that I do not find acceptable for this class of vehicle. I went to the Kosi
On 07.12.2025, due to heavy rainfall in Alanya, our 2019 BMW 320i suffered water damage. We reported the situation to ou...r comprehensive insurance company on the same day, requested a tow truck, and the vehicle was transported to Antalya. For this process, we had to pay an additional 5k out of pocket
I purchased my BMW 520i M Sport Sedan 2025 model from Ankara Borusan on 29.08.2025 for ₺6,493,199.76. From the date I bo...ught the vehicle until today, while almost everything in Turkey has become more expensive, seeing that the sales price of my vehicle has decreased by approximately five percent ins
"Teşekkürler"
I have been experiencing a melting issue on all four door handles of my 2016 BMW X3 F25 for about a month now. Consideri...ng the vehicle’s segment and the brand’s reputation, such deformation and melting on the door handles is visually unpleasant and seriously damages the perception of quality. I have
The interior door handles of my 2015 BMW X1 have been peeling for a long time. This issue has existed since the vehicle ...was manufactured and is not covered under warranty. I learned that many other users have experienced the same problem and that BMW Turkey has resolved it for some of their customer
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo h...ad already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th
On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler servic...e center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to
On August 30, 2025, we purchased a brand new 2025 BMW 320i M Sport from the authorized BMW dealer in Istanbul/Samandıra.... The following weekend, we took the car to a company for ceramic coating, and as soon as the staff examined it, they stated that the rear bumper had been painted. We immediately ap
"They called from the authorized service and said that the part would be replaced with the original one free of charge. This is what suits BMW quality."
