Even though my 2021 BMW 320i is covered by an extended warranty, I have not been able to receive proper support from the authorized service regarding an issue I am experiencing. About one week ago, a noticeable noise started coming from the differential area of the vehicle, so I took the car to the ...
On December 22, 2025, I purchased a brand-new 2025 BMW X1 Plug-in Hybrid from Borusan Avcılar. Only a very short time after purchasing the vehicle, on Wednesday, December 24, the car displayed a “drivetrain malfunction” warning on the screen four separate times while driving. Experiencing such a cr...
I purchased my BMW R 1250 GS Adventure motorcycle with full confidence in the BMW brand, but I experienced a serious issue with the braking system. The brake discs were replaced under warranty; however, Kosifler BMW Service in Antalya installed them incorrectly. This improper installation caused the...
I own a BMW 320 diesel xDrive, and about a month ago, I noticed that the plastic part under the front windshield had started to rot. Since then, the condition has worsened, and the plastic now looks worn and damaged in a way that I do not find acceptable for this class of vehicle. I went to the Kosi...
On 07.12.2025, due to heavy rainfall in Alanya, our 2019 BMW 320i suffered water damage. We reported the situation to our comprehensive insurance company on the same day, requested a tow truck, and the vehicle was transported to Antalya. For this process, we had to pay an additional 5k out of pocket...
I purchased my BMW 520i M Sport Sedan 2025 model from Ankara Borusan on 29.08.2025 for ₺6,493,199.76. From the date I bought the vehicle until today, while almost everything in Turkey has become more expensive, seeing that the sales price of my vehicle has decreased by approximately five percent ins...
"Teşekkürler"
I have been experiencing a melting issue on all four door handles of my 2016 BMW X3 F25 for about a month now. Considering the vehicle’s segment and the brand’s reputation, such deformation and melting on the door handles is visually unpleasant and seriously damages the perception of quality. I have...
The interior door handles of my 2015 BMW X1 have been peeling for a long time. This issue has existed since the vehicle was manufactured and is not covered under warranty. I learned that many other users have experienced the same problem and that BMW Turkey has resolved it for some of their customer...
About a month ago, the turbo of my BMW 3 Series with license plate number 34 ANA 942 malfunctioned. However, the turbo had already been replaced in October 2023 at the Samandıra authorized service center. Since the failure occurred before two years had passed, I contacted Borusan and was informed th...
On September 1, 2025, at 9:00 AM, I returned my BMW 3.20 model, license plate 34 GLN 031, to the Antalya Kosifler service center due to rodent damage. The service representative stated that the repair time would be 15 days, and since this period was also included in the documents, I was only able to...
On August 30, 2025, we purchased a brand new 2025 BMW 320i M Sport from the authorized BMW dealer in Istanbul/Samandıra. The following weekend, we took the car to a company for ceramic coating, and as soon as the staff examined it, they stated that the rear bumper had been painted. We immediately ap...
"They called from the authorized service and said that the part would be replaced with the original one free of charge. This is what suits BMW quality."
I brought my first car, which I bought from Özgörkey in 2015, to Özgörkey for two years, regularly and without any problems. I happily brought my car back to Özgörkey Automotive in 2019 for the first four years. They did their best regarding maintenance and service. After my service representative c...
I received a drivetrain malfunction warning in my 2025 BMW X1 Plug-in vehicle. When I took it to the Kosifler Oto Antalya Turkiye Service, where I purchased it, they told me that the electric gauge should not fall below 5%, and that I would receive this error when the battery is depleted. The electr...
I own a 2012 BMW xDrive vehicle with approximately 80,000 km on it. A while ago, I began to feel a power loss in the vehicle, as if there was a slight fuel blockage, like someone was pulling it back intermittently. In Alanya, the car was connected to a device, and it showed a fault related to the ex...
Dear Sir/Madam, I am writing to formally raise a serious concern regarding a recurring technical failure in my BMW 1.18, which has now escalated into a life-threatening incident for a family member. Despite repeated visits to Borusan İstinye service center, where I specifically reported the issue of...
"I would like to thank Borusan, especially Ms. Tuğba, for their attention, care, and kind gifts."
On July 26, 2025, I brought my vehicle to Borusan Ağaçlı Oto in Ankara for my 2:30 PM appointment, as part of my BMW Prime subscription. This service ...
I am absolutely furious with BMW regarding persistent and unacceptable issues with my BMW 320i! Over time, the surfaces on my front passenger doors have started melting and becoming sticky. This isn't just an eyesore; it's genuinely difficult and unpleasant to use the doors. This is a premium car, a...
I am utterly exasperated with my 2017 BMW 1.16D! Every single time I turn on the air conditioning, a horrific squealing noise erupts from under the hood. It's so loud and alarming that people around me actually panic, looking to see if something's terribly wrong with my car. I'm constantly subjected...
"There has been no response regarding the SOS yet. I received a call from the Kosifler headquarters saying there would be a follow-up, but there has been no response from the Antalya branch. At this rate, I guess it will just stay like this. It's really strange for a company like BMW to be so indifferent."
I am utterly frustrated with my 2014 BMW 520d! I'm constantly getting an "SOS error" message, and I've been told the emergency call system's battery i...
On April 3, 2025, a repair decision was made for my BMW vehicle, and I delivered it to the authorized service center. However, my car still hasn’t been returned due to a delay in obtaining a simple part, and I’ve been informed that it won’t be delivered for some time. It’s truly disappointing that a...
"They gave a 10,000 maintenance gift to resolve the grievance; it was a long and unnecessary process, but at least they did something, which is better than nothing."
In December 2024, I purchased a brand-new BMW (license plate 06 EVN 8**). Following a minor accident that caused damage to the rear axle section, I de...
