I scanned the QR code from eSIM io but the app crashed and support isn’t responding — how can I claim a refund?

On September 8, 2025, while on vacation in Halkidiki, Greece, I downloaded the esim io app on my phone based on a friend’s recommendation. I purchased an individual data package priced at $12.50, paying $13 USD with my İş Bankası credit card. However, no matter how many times I tried, the service ne...

About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...

On April 11, 2025, I loaded $47 USD into my Esimio account as a general balance top-up. However, since the Esimio service has been banned in Turkey, it has become completely impossible for me to use this balance. This restriction is not my fault and is entirely due to external factors beyond my cont...

I have been using Esimio regularly during my international travels without any major issues. However, after my most recent trip, I encountered a serious problem. On July 16, 2025, I returned to Turkey with approximately $28.15 USD remaining in my Esimio account. On July 29, 2025, I logged into the ...

I purchased an eSIM package from eSIM io using my credit card before traveling abroad. Even though my phone is fully compatible with the application, I was never able to activate or use the eSIM service. After experiencing this issue, I searched online for a contact number or customer support chann...

I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...

On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr...

For my planned holiday in Northern Cyprus (KKTC), I chose to purchase an eSIM io package after seeing their online ads. Unfortunately, I was never able to use the service at all. When I contacted technical support, they only responded by saying “make sure your phone is compatible.” However, my devi...

I am writing this complaint live from Seville, Spain, where I have been left completely stranded without internet due to eSIM io. To ensure reliability, we tried the service twice on two different phones, paying separately both times. Despite these efforts, the app never installed properly, and we ...

I decided to try eSIM io during my trip to Montenegro, mostly because the service is so heavily advertised everywhere. Before traveling, I loaded $23 USD into my account and purchased a 20 GB data package. However, once I landed at the airport and tried to activate it, the eSIM simply would not wor...

I downloaded the eSIM IO app to my phone and signed in. I saw both pay-as-you-go and package options, and I purchased the one that seemed most suitable for me. However, when I tried to activate it, I discovered that the package was not compatible with my phone. Because of this, I want a refund for ...

On June 17, 2025, I purchased a $10 package from the eSIM IO app, but instead of activating, it displayed an error message. The payment was processed, yet I did not receive the service I paid for. This was my very first purchase from eSIM IO, and I only wanted to buy an eSIM plan. However, the tran...

On June 10, I loaded funds into my balance and purchased a 5GB USA eSIM plan from eSIM IO. However, when I arrived in the United States and tried to activate it, the QR code did not work and showed as expired. I immediately contacted the support team by sending a message, but I have not received an...

I am experiencing serious issues with my eSIM IO account. Since my current device does not support eSIM, I wanted to transfer my balance to someone else. However, no solution was provided. I logged out of my account on all devices, and now I cannot log back in. The email input field does not activa...

After purchasing a package from eSIM IO, I immediately requested to cancel the purchase and asked for a refund of my payment. However, I have not received any response from the company. It is unacceptable that once the payment is made, cancellation is not processed and customer support shows no int...

I recently traveled abroad and used the eSIM IO app to purchase an internet package. About a week later, I discovered that money was withdrawn from my account without my authorization. The only place I ever used this credit card was on the eSIM IO app. For extra security, I had even created a virtu...

eSIM IO advertised a promotion offering a $5 bonus when loading $20. Trusting this, I loaded funds twice—a total of $30. However, instead of seeing $35 or even the full $30 in my account, my balance only shows $19. This left me feeling completely misled. I reached out to eSIM IO’s support team twic...

I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been struggling with this issue for over a week without success. Today, I reached out to customer support, but after hours of waiting, I still haven’t received any reply. At one point, they sent m...

I loaded $10 into the eSIM IO app, but I never received the QR code needed to activate my plan. I have been trying to solve this problem for a full week without success. Today, I contacted customer support, but after hours of waiting, I still received no reply. At one point, they sent me a single Q...