I scanned the QR code from eSIM io but the app crashed and support isn’t responding — how can I claim a refund?

You can request a refund from eSIM io, but it’s important to understand their policy and steps you’ll need to take. According to their Purchase, Cancellation & Refund Policy, all payments made are non-refundable and non-transferable except as expressly provided.

Here’s what you should do: contact their support team via the contact form on their site or email [email protected] and explain the situation — include your order/transaction number, device model, the crash incident, and the QR code details.

If you purchased via Apple App Store or Google Play, their policy states you may be eligible to request a refund through the app store mechanisms: for iOS use reportaproblem.apple.com, for Android use payments.google.com → Budget & order history → Request a refund.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.