On April 19, I accidentally purchased a package through the eSIM IO application and immediately requested that the package be canceled. After contacting the company through WhatsApp, I was informed that the refund process had supposedly been initiated as of April 23. However, despite 7 days passing since then, no refund has been credited back to my account.
Because of this situation, I contacted my bank directly. The bank informed me that there is no visible refund transaction on their side and that no refund process appears to have actually been started. This directly contradicts the information I received from eSIM IO support.
I request that the approximately $14 payment I made for this package through eSIM IO be refunded to my credit card as soon as possible. I also expect a clear explanation regarding why I was informed that a refund had been initiated even though no refund activity can be seen by my bank.
After purchasing a package from eSIM IO, I immediately requested to cancel the purchase and asked for a refund of my payment. However, I have not received any response from the company. It is unacceptable that once the payment is made, cancellation is not processed and customer support shows no int...
Through eSIM IO, I purchased an eSIM package costing €49 to use during my trip to Cuba. The payment was charged to my credit card on January 15, 2026, in the amount of approximately $58. However, before and during the purchase process, the application did not provide sufficiently clear or detailed i...
On July 8, 2025, I accidentally purchased the Turkey eSIM package from Holafly, paying $14.50. What I actually needed was the Europe eSIM package, so I immediately submitted a refund request right after the purchase. For the past two months, I have been in constant contact with Holafly’s customer s...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
About four days ago, I purchased an eSIM package for the Balkan region through Esim.io. A total of approximately $48 USD was charged to my credit card, and I received the order confirmation and purchase details by email. However, despite this, the eSIM profile was never delivered, and I have been un...
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