eSIM.io Refund Not Showing in My Bank Account

On July 28, 2026, I made a $8 payment through eSIM.io for my Türk Telekom mobile line. I later requested that the transaction be canceled and that the full amount I paid be refunded.

During my communications with eSIM.io customer support, I was told that my refund had been processed and that a refund receipt had been sent to me. However, when I contacted Ziraat Bank customer service, they clearly stated that there was no record of such a refund being credited to my account. In other words, although the company claims that the refund was issued, my bank cannot see any such transaction either in my account activity or in its system.

Because eSIM.io says that the refund was made while my bank says that no such refund exists, I have been left without my money and unable to resolve the issue. I request that the $8 I paid be refunded immediately in a way that is actually credited to my account and appears in my bank records. I also request a clear written explanation of what happened and the current status of the refund.