On September 8, 2025, while on vacation in Halkidiki, Greece, I downloaded the esim io app on my phone based on a friend’s recommendation. I purchased an individual data package priced at $12.50, paying $13 USD with my İş Bankası credit card. However, no matter how many times I tried, the service never activated and I was unable to use it.
I immediately contacted customer support through the app. They claimed that they had not received my payment and requested that I send my bank receipt. I checked my account and confirmed the payment had been processed, yet the service was never enabled. After several days with no solution, I ended up downloading another eSIM app, which worked without any issues.
Once I returned to Turkey, on September 16, 2025, I filed a payment dispute through my bank and attached all the necessary documents. Upon reviewing my account, I noticed that only $5.53 had been refunded, while the remaining $7.47 was still charged.
I find it unacceptable to be charged for a service I could not use at all. I demand a full refund of the $13 payment, as I received no service in return.
While I was in Halkidiki, Greece, I bought an eSIM io package and paid $13 for it. I tried to connect to the internet, but I couldn’t. I contacted the eSIM io company and explained everything. They sent me a message saying they didn’t receive my payment, but when I checked my bank account, I saw the...
I purchased an eSIM io package to use during my trip to Greece. Although my device fully supports eSIM technology, I was unable to activate or install it. I immediately contacted customer support, but I never received any reply or assistance. Now that I am back in Turkey, I tried again to install a...
About 10 days ago, during my trip to France, I purchased an eSIM package through the Esimio mobile app. Unfortunately, the activation process never worked, and I was unable to use the eSIM at all throughout my stay. I contacted the provider via email support in an attempt to resolve the issue, but ...
On June 28, before my international trip, I downloaded the eSIM io app and paid around ₺700–₺800 (depending on exchange rates) for a package. I checked compatibility beforehand and confirmed that my phone supported the app. Despite this, I was unable to use the service at all. I also witnessed a fr...
I downloaded the eSIM io app to use during my trip abroad. Before traveling, I purchased a package and loaded $20 into the service. However, after com...
Comments